Shipping Info

Processing Time

Orders are processed within 1-7 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking info once your order ships.

Shipping Destinations

• China: We ship to all [Country/Region] addresses.

• Other countries: We ship to select countries. Check our checkout page for a full list.

Shipping Times & Costs

• China:

3-7 working days | Freight: free of charge

•Other countries:

◦ Delivery: 7-21 business days (varies by country)

◦ Cost: Calculated at checkout (includes basic tracking). Note: Import duties, taxes, or customs fees are the buyer’s responsibility.

Packaging

Our ceramic candle holders are carefully packaged with bubble wrap and sturdy boxes to prevent damage during shipping. However, if your item arrives damaged, contact us within 48 hours of delivery for assistance.

Tracking Your Order

Use the tracking number in your shipping confirmation email to track your package via our carrier’s website (4PX).

Delays

Occasionally, shipping may be delayed due to weather, carrier issues, or customs (international). We’re not responsible for delays caused by third-party carriers, but we’ll help resolve issues where possible.